Help Center
Get support and find answers to common questions.
Welcome to the ONYX Help Center. Find answers to the most common questions below.
Account & Registration: Create a free account at onyxmarkets.site/register. Verification (KYC) is required for withdrawals over $10,000.
Deposits: Navigate to Dashboard → Deposit. Select your asset and send crypto to the displayed wallet address. Deposits typically confirm within 1–24 hours after team approval.
Trading: Go to Dashboard → Trade to access spot markets. Select a pair, enter amount, and click Buy or Sell.
Withdrawals: Dashboard → Withdraw. Choose crypto wallet, bank transfer, international wire, PayPal/e-wallet, debit card, mobile money, or Cash App/Venmo/Zelle. Enter payout details and amount — our team processes requests within 1–5 business days depending on method.
Security: Enable 2FA in Settings. Never share your password or API keys. ONYX will never ask for your credentials via email.
Need more help? Use the live chat widget on any page, open Dashboard → Support, or email support@onyxmarkets.site — available 24/7.